Privacy Policy – Caring Support Academy

Effective Date: June 1, 2025

1. Who We Are

Caring Support Academy is a Canadian-based provider of professional training for healthcare workers, caregivers, personal support workers (PSWs), nurses, and internationally educated professionals. Our online courses are hosted through Thinkific Labs Inc. (“Thinkific”), our Learning Management System (LMS) partner.

2. What Personal Information We Collect

We collect the following personal information when you register, enroll in a course, or contact us:

• Name

• Email address

• Mailing address (if required for certification or billing)

• Payment information (processed securely through Thinkific, Stripe, or PayPal)

• Course enrollment and progress data

• Any additional information you choose to provide (e.g., in surveys, discussion forums, or assignments)

3. How We Use Your Information

We use your information to:

• Register and manage your course account

• Deliver and track your course progress and certificates

• Process payments securely

• Respond to inquiries and provide customer support

• Improve our content and learning experience

• Send you relevant updates or promotional content (you may opt out at any time)

4. Consent to Use of Personal Information

By enrolling in our courses or using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.

5. Where Your Data Is Stored

Your data may be stored on secure servers located in Canada or the United States, in accordance with applicable privacy laws.

6. Third-Party Tools and Services

We use trusted third-party tools to enhance your experience, including:

• Thinkific – for course hosting and student management

• Stripe and PayPal – for secure payment processing

• Google Analytics – to understand website usage

• Email marketing tools – for communication (with opt-out options)

These tools may collect anonymized or aggregated data. We do not sell or trade your personal information.

7. Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have the right to:

• Access your personal information

• Correct inaccurate or outdated data

• Withdraw consent (subject to legal and contractual limitations)

• Request deletion of your data (where applicable)

To exercise these rights, please contact us using the information provided below.

8. Data Security

We take all reasonable steps to protect your information from unauthorized access, misuse, or disclosure. All data is stored securely using encrypted systems through Thinkific and other secure services.

9. Data Retention

We retain your information for as long as necessary to:

• Maintain your learning records and certification

• Comply with legal, tax, and reporting requirements

• Support your access to future learning opportunities

10. Cookies and Tracking

Our site uses cookies to personalize your experience and analyze traffic. You can control or disable cookies through your browser settings.

11. Email Communications and Opt-Out

You may receive course updates or promotional emails. You can unsubscribe at any time using the link provided in the email.

12. Children’s Privacy

Our courses are intended for adult learners (18+). We do not knowingly collect personal information from children under the age of 18.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes here with a new effective date.

14. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Caring Support Academy
Email: [email protected]